The small print…

HOTA may use your personal information to:
(a) process your orders for our products or services that you place with our website, directly with our store or any other representative of Palette by HOTA;
(b) administer and deal with any issues you raise with us regarding any of our products or services;
(c) analyse products and customer services and develop new products; and
(d) facilitate Palette by HOTA internal business operations, including fulfillment of any legal requirements.

Security Policy
Your credit card details are transmitted through a secure, third party gateway which sends these details to the bank. All credit card details are protected using SSL (Secure Socket Layer) encryption and currency of transactions is in AUD only. Your credit card will be charged accordingly from HOTA. However, your credit card details are not stored by HOTA and will destroy or permanently deidentify personal information if it is no longer needed for any purpose.

HOTA recognises that your e-mail address and mobile phone number are confidential. We will not use or disclose your e-mail address and mobile phone number to any third party without your explicit consent, nor will you get any unsolicited bulk e-mail (also known as “spam”) with any commercial offers or advertisements, as a result of your registration of details with HOTA.

When you use this website, our Internet Service Providers record your visit and logs the following data for aggregate statistical purposes – server address, top level domain name (e.g. .com, .gov, .au, .uk etc.), date and time of visit, pages accessed, previous website visited and type of web browser and operating system used. This information together with any other feedback / information you provide us from time to time are used to continuously improve our service.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a
warrant to inspect service provider logs.

Your IP address is logged upon placing an order as part of our commitment to fraud prevention and security. HOTA will pass on any information related to suspected fraudulent activity to the appropriate authorities.

You are automatically opted-in to HOTA marketing and provide us consent to your email address to be used to send information about special products and services in the future, and whether information is sent by our agents or third party service providers. You may also change this in the future by contacting us or opting-out when you receive communication from us, although it may also be necessary to contact any other organisations which have obtained your information to indicate your choice at this stage.

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Our site uses cookies to keep track your order.

Privacy Policy
This Policy will be reviewed from time to time and any amendments will be incorporated in the updated Policy. The updated Policy will be posted on this website. Your continued use of this website indicates your acceptance of the Policy in place at this time.

Privacy Queries
All queries regarding our Privacy Policy should be directed to

Phone: 07 5588 4000
Address: 135 Bundall Road, Surfers Paradise, 4217

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